{"id":1531,"date":"2022-02-16T21:53:37","date_gmt":"2022-02-16T21:53:37","guid":{"rendered":"https:\/\/tedme.com\/?p=1531"},"modified":"2022-02-16T21:53:38","modified_gmt":"2022-02-16T21:53:38","slug":"net-promoter-score-zeitverlauf","status":"publish","type":"post","link":"https:\/\/tedme.com\/en\/net-promoter-score-zeitverlauf\/","title":{"rendered":"The Net Promoter Score over time - how it works with TEDME"},"content":{"rendered":"

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If you collect feedback, you sometimes need to know exactly what it is. On the one hand, you probably want to be able to analyse the result at a specific point in time and on the other hand, this is very interesting over a certain period of time. Both analyses provide valuable impulses for your work and your events. That's why you can use TEDME to determine the Net Promoter Score for a single event, session or survey as well as over a longer period of time. Curious? Then read on.<\/p>\n\n\n\n

The Net Promoter Score<\/h2>\n\n\n\n

The Net Promoter Score, or NPS for short, is a Key Performance Indicator, or KPI for short, that tells you more about your company's customer satisfaction and customer loyalty. A standardised value is calculated to determine the NPS. The question of your customer's willingness to recommend your company to others is at the centre of all NPS determinations.<\/p>\n\n\n\n

After all, satisfied and loyal customers are very valuable, as it is much cheaper for most companies to maintain existing customers and keep them as satisfied customers than to acquire new customers.<\/p>\n\n\n\n

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Net Promotor Score | TEDME<\/figcaption><\/figure>\n\n\n\n

The answers to the Net Promoter Score are measured on a scale from zero, which the respondent rates as \"very unlikely\", to 10, which they rate as \"very likely\". This standardisation in the response options is what makes the Net Promoter Score so popular - both in marketing and at events.<\/p>\n\n\n\n

Respondents are divided into three categories or customer types based on their answers:<\/p>\n\n\n\n